From Platform to Gaming Floor

Distances drawn with a ruler

Every distance on this site is a straight line on a map: from the hotel to its nearest station, to the nearest mainline stations and to the nearest airports. Streets, crossings, stairs and one-way systems are not counted, so the route you actually travel is always longer, sometimes by a fair margin. The words "straight line" sit beside each of these figures so nobody reads them as a route.

Where a hotel states its own distance to an airport, we give it as the hotel's figure. A walking time appears only when someone has published one, and the hotel page names who: usually the hotel itself. Where nobody has published a walking time, the page says so and leaves it at that.

Each hotel page also carries a Google Maps link to the address, so you can plan the real journey by the means you will use.

"Near me", worked out on your device

The list of stays can show how far each hotel is from where you are now. It does this only if you allow your browser to share your location, and the sum is done on your device: your position is never sent to us or to anyone else. Say no and every other part of the site works as before.

What each hotel publishes about access

The notes below are what each hotel, and in places its casino or estate, says about access. A short entry means little more was published, not that nothing is there.

• Millennium Hotel and Conference Centre Gloucester LondonSix fully accessible rooms with a step-free wet-room shower · Step-free entrance with wide automatic doors · Six guest lifts with spoken floor announcements · Lowered section at reception; accessible WCs in the lobby · Vibrating and flashing alarm devices for guests with hearing loss
• The Park Tower Knightsbridge, a Luxury Collection Hotel, LondonA limited number of accessible rooms in each room type, some with a roll-in shower; request when booking
• The May Fair HotelAccessible rooms for wheelchair users and guests with hearing loss, in two room categories · May Fair Kitchen is fully wheelchair accessible; the terrace is reached by stairs · Some spa areas involve steps · Assistance and guide dogs are welcome
• Genting Hotel, Resorts World BirminghamAccessible rooms with wide doorways and a wet room with grab rails · Step-free access to the main areas; the walk from Birmingham International is step-free and largely covered · Guide dogs are welcome
• DoubleTree by Hilton Coventry Building Society ArenaWheelchair-accessible rooms with a roll-in shower (third-party listing)
• Holiday Inn Express Portsmouth – Gunwharf QuaysAccessible rooms with bath, handrails and an emergency pull cord · Lifts to every floor · 35 accessible bays in the estate car park, beside the lifts
• STG Hotel Oxford StreetAssistance and guide dogs are welcome
• The Palace HotelNo access details published
• ibis budget GlasgowNine rooms for guests with reduced mobility · The hotel lists the public entrance, the registration desk, public toilets and parking spaces as accessible · Visual alarm in some rooms for guests with hearing loss · Service animals welcome
• Holiday Inn Derby – RiverlightsThe Engine Room has step-free access

Questions to put to the front desk

Published notes rarely cover everything. Before you book, ask the hotel, and the casino separately, about these points.

1. A level route. Is there a step-free path from the street entrance to the casino floor, and on to the restaurant you plan to use? A lift that stops short of the gaming level matters more than a ramp at the front door.
2. A toilet on the right floor. Is there an accessible toilet on the casino level, or only up in the hotel lobby?
3. A counter at seated height. Does casino reception, or the cash desk, have a lowered section?
4. Parking. Are there accessible bays, how near are they to the entrance, and who runs the car park?
5. Assistance dogs. Are they welcome in the hotel and on the casino floor alike? The two businesses may answer differently.
6. Hearing loops. Is there a loop at hotel reception, at casino reception and at the cash desk?

If one detail decides if you can come at all, ask for the answer by email. A written reply is easy to show at check-in if the person on duty has not heard of it.

When the building does not match the page

If you find an access detail that differs from what we show, such as a lift out of service, a step nobody mentioned or a loop that is never switched on, please tell us through the contact page. Say which hotel, what you found and on what date. We check the report against the hotel's and the operator's own published information and then correct the page.