The Palace Hotel

From the lobby to the floor

The gaming floor is inside the hotel’s own building.

The Gambling Commission register places Southend Grosvenor Casino on the ground floor of this building on Church Road, recording it under the name Park Inn Palace. Same address, same building: the gaming floor is on the ground floor of the hotel itself.

No walking time from reception to the casino door is published, and the hotel's own pages could not be consulted, so the inside layout is not described here.

Evidence: the Gambling Commission register gives the casino premises at the hotel’s building or block.

The week, hour by hour

Each line is one day from midnight to midnight. The wide band is the casino floor, the narrow one the live tables, and the brass tick marks when the room is ready.

Tables run daily, but the venue does not publish their hours.

Friday, Saturday and Sunday run without a closing time.

At the door

On your first visit you sign in once, free, at reception with photo ID; after that you simply walk in.

The gaming floor is for over-18s only. Under Think 25, anyone who could pass for younger is asked for a passport, a photocard driving licence or a card with the PASS hologram.

What to wear: smart casual. The operator notes that standards can vary by venue and event, and prefers long trousers to shorts.

On the floor

• Live table games
• Poker
• Slot machines
• Electronic roulette and terminals
• A separate poker room

Around the floor

• Food served
• Sports on screens
• Parking
• Step-free access to the gaming floor

House manners in full · Money at the cage

Paying downstairs

Chips are paid for in pounds, in cash or with a debit card, at the table or the cage. Credit cards cannot be used for gambling in Great Britain, and the house gives no credit.

Casino spending never reaches the hotel bill. Buying or cashing chips worth £2,000 or more brings identity checks required by anti-money-laundering law.

The room side

Hotel details come from local and third-party listings, not from IHG, and IHG has announced that the hotel will move to its Garner brand. Those listings give check-in from 15:00 and check-out at 12:00, a Pier View restaurant and bar, a gym and free wi-fi. Spa, pool, room service, accessible rooms and a minimum check-in age are not published.

Brand

IHG

Rooms

137, from third-party listings

Check-in from

3pm

Check-out by

noon

Minimum age to check in

not published

Eating and drinking

Pier View restaurant and bar

Room service

not published

Wellness

Spa not published · Pool not published · Gym yes

Parking

not published

Pets

not published

Wi-fi

Free (third-party listing)

IHG has announced that this hotel is moving to its Garner brand, so the sign outside may read differently.

The hotel’s own pages could not be read when we checked; its details here come from local and third-party listings.

Worth knowing

• Monday to Thursday, the casino floor opens 10am and closes 5am.
• Dealing times for the live tables are not published.
• First casino visit needs a one-time sign-in with photo ID.

Where this comes from

• Register Gambling Commission public register, premises list for Grosvenor Casinos Limited (account 614) Southend Grosvenor Casino, Ground Floor (Park Inn Palace), Church Road, Southend-on-sea, SS1 2AL
• Operator grosvenorcasinos.com — local casino page, Southend
• Council southend.gov.uk — directory record for The Palace Hotel
• Listing visitsouthend.co.uk and kayak.co.uk — hotel records
• Trade press hospitalitynet.org — IHG note on a Garner hotel in Southend-on-Sea

Casino details checked on 19 September 2026; hotel details checked on 20 September 2026. Venues change hours without notice, so ring ahead when timing matters.

Grosvenor Casino Southend is run by Grosvenor Casinos Limited, holder of a Gambling Commission casino operating licence. See the register entry